Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our shared hosting and reseller hosting plans. If you are not completely satisfied with our services within the first 30 days of your initial purchase, you may request a full refund of your hosting fees.

1. Hosting Services

Shared Hosting

All shared hosting plans are eligible for a full refund within 30 days of the initial purchase. Refunds are not available for renewals or account upgrades.

VPS Hosting

VPS hosting plans are eligible for a refund within 7 days of the initial purchase. VPS refunds are subject to usage evaluation and may be prorated based on resource consumption.

Reseller Hosting

Reseller hosting plans are eligible for a full refund within 30 days of the initial purchase, provided no cPanel accounts have been created or services resold.

Dedicated Servers

Dedicated servers are non-refundable once provisioned. Setup fees are non-refundable under all circumstances.

2. Domain Names

Domain registrations are non-refundable. Once a domain is registered, it cannot be returned. This is due to the nature of domain registration and ICANN/registry regulations.

Domain renewals are also non-refundable once processed.

3. SSL Certificates

Premium SSL certificates are non-refundable once issued. Let's Encrypt and other free SSL certificates have no associated fees.

4. Add-On Services

Add-on services including but not limited to:

• Dedicated IP addresses
• Additional bandwidth
• Backup services
• Software licenses
• Migration services (once completed)

These services are non-refundable once provisioned.

5. Refund Exclusions

Refunds will not be granted in the following circumstances:

• Accounts suspended or terminated for Terms of Service or Acceptable Use Policy violations
• Accounts that have consumed excessive resources or caused disruption to other users
• Services purchased during promotional periods at discounted rates
• Accounts where free domains were provided (domain fees will be deducted)
• Services used for spam, illegal activities, or fraudulent purposes
• More than one refund per customer per service type

6. Free Domain Deduction

For plans that include a free domain registration, if a refund is requested, the current year domain registration fee (Rs.899 for .com, or prevailing rate for other TLDs) will be deducted from the refund amount. The domain remains yours to keep.

7. Refund Process

To request a refund:

• Submit a support ticket through our client portal
• Include your account username and reason for cancellation
• Refund requests must be made within the eligible period

Refunds are typically processed within 5-7 business days of approval. The refund will be credited to the original payment method.

8. Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us for a refund, your account will be immediately suspended. We reserve the right to:

• Terminate all services associated with your account
• Report the chargeback to relevant credit bureaus
• Deny future service requests

We strongly encourage you to contact us directly to resolve any billing disputes.

9. Promotional Offers

Services purchased during sales, promotions, or with coupon codes may have modified refund terms. Terms for such offers will be stated at the time of purchase.

10. Contact Us

For questions about our refund policy or to request a refund:

Ceohost Hosting
Billing Department
Email: billing@ceohost.in

We value your business and want you to be satisfied with our services. If you're experiencing any issues, please contact our support team before requesting a refund – we're often able to resolve problems quickly.