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Legal · AUP

Rules of the road.

The list of things you can't do on Ceohost services. Kept short, kept explicit — no vague "at our discretion" clauses.

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Legal

Acceptable Use Policy

Last updated · 1 December 2025

This AUP applies to all Ceohost services. Violations may result in immediate suspension. Report abuse to abuse@ceohost.in with URL, timestamp and evidence.

1. Prohibited content

  • Child sexual abuse material (CSAM) — reported to NCMEC / CBI immediately
  • Content promoting terrorism, real-world violence or self-harm
  • Non-consensual intimate imagery ("revenge porn")
  • Content that infringes on intellectual property (DMCA / IT Act complaints honoured)
  • Malware, phishing pages, botnet C2, exploit kits
  • Cryptocurrency mining without express written approval

2. Prohibited activities

  • Sending unsolicited email in bulk (spam) — 3-strike policy
  • Port-scanning or brute-forcing third-party services
  • Running open resolvers, open relays or open proxies
  • Torrent trackers or public file-sharing indexes
  • IRC servers on shared hosting
  • Sustained CPU use of >25% for >90 seconds on shared plans (VPS/Dedicated are exempt)

3. Enforcement

Minor violations → notice + 48-hour cure period. Serious violations (CSAM, active malware, spam) → immediate suspension without notice.

4. Content complaints

Send DMCA / IT Act 66A / defamation complaints to abuse@ceohost.in with the specific URL, complainant's identity, and legal basis. We respond within 48 hours.

5. Reporting

Anonymous abuse reports welcome. We do not disclose reporter identity except when legally compelled.

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What kind of hosting do I need for my website?×
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Do you provide free migration from my current host?+
Yes — up to 200 GB is migrated free by real Linux engineers (not scripts). Zero downtime, staged testing and a rollback safety net if anything goes wrong.
Is there a money-back guarantee?+
Every plan is protected by a 7-day money-back guarantee, no questions asked. Domain registration fees are non-refundable but everything else is.
What payment methods do you accept in India?+
UPI, all major credit & debit cards, Netbanking, Wallets, Razorpay and international cards. VPS and Cloud can be invoiced.
How secure are Ceohost servers?+
Every plan includes Imunify360, WAF, DDoS mitigation, wildcard SSL, isolated CloudLinux containers and daily off-site backups. Our datacenters are ISO 27001 & SOC 2 certified.
Can I upgrade my plan later without downtime?+
Absolutely. Shared / WordPress plans upgrade instantly (in the same container). VPS & Cloud can vertically scale with a 30-second reboot.
Do you offer domain registration?+
Yes — .in from ₹399, .com from ₹749, and 480+ other TLDs. Free ID protection on every domain.
What if I need help — how do I contact support?+
24/7 live chat, WhatsApp, tickets, phone and email. Median first response is 47 seconds. Real engineers — never bots.
Where are your datacenters located?+
Primary DC in Mumbai (Tier-4), edge PoP in Bengaluru, plus Singapore, Frankfurt, London, New York, Dallas, Sao Paulo and Sydney.
Get started

Report abuse

abuse@ceohost.in — we act within 4 hours for CSAM / active-malware reports, 48 hours otherwise.

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AUP philosophy

A little more — What we forbid.

The context

CSAM (reported to NCMEC/CBI). Terrorism content. Non-consensual imagery. Malware, phishing, exploit kits. Sustained spam. Open resolvers/relays/proxies. Crypto mining without approval.

How we enforce

Minor issues: 48-hour cure period. Serious (CSAM, active malware, spam): immediate suspension. Every action logged, every decision reviewable, every appeal answered.
Security

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Signature + behavioural malware detection with automatic quarantine and healing.

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Isolated containers

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ISO 27001 + SOC 2

Certified datacenters, background-checked staff, and quarterly external penetration tests.

AUP

Rules of the road.

What we forbid · how we enforce · how you appeal.

Explicit forbid list
48h cure period
Immediate on CSAM
Public appeals
CSAM response
&lt; 4 hours
Enforcement

How we act.

The minute-by-minute enforcement playbook.

Minor issues

48h cure period.

Spam

3-strike policy.

Active malware

Immediate suspend.

CSAM

Immediate + NCMEC report.

Appeals

Answered in 48h.

Public actions

Anonymised logs.

Related legal pages

Other legal pages.