Every ticket goes to a real Linux engineer. Median first response 15 minutes. Add "URGENT" to the subject to escalate to a senior engineer within 5 minutes.
Fill in as much as you can — the more we know, the faster we can fix it. All tickets are private to you and your team.
Every priority has a firm response & resolution target — published, measured, and honoured with financial credits on paid plans.
First response < 4 hours. Resolution 24 hours.
First response < 1 hour. Resolution 8 hours.
First response < 15 min. Resolution 4 hours.
First response < 5 min. Resolution 1 hour.
First response < 5 min. Escalated to CISO.
Custom targets, financial credits, DPA-covered.
TrustPilot, Google Business, Capterra & G2 combined. We reply to every review — good or bad — within 24 hours.
"The migration team moved a 12 GB Magento store overnight without a single 5xx. Response time on our storefront dropped from 1.4s to 380ms."
"We spent 4 years fighting a legacy shared host. Ceohost cut our TTFB in half, fixed our mail deliverability and their team answers chats in seconds."
"The value on the Business Cloud plan is genuinely unfair. LiteSpeed + NVMe + free CDN for less than a coffee. My WordPress agency uses it for every client."
"Our SaaS scaled from 400 to 12k signups a day on their Cloud cluster. Auto-scaled without a single call to support. When we did call — 30 seconds to a real engineer."
"I run 60 client sites on Reseller Turbo. Migration was free, WHMCS is included, and I finally have a partner that actually replies to WhatsApp."
"The uptime is genuinely 99.99% — I check with an external monitor. And the price never surprised me at renewal. Two things every other host lied about."
Can't find what you're looking for? Our team is one click away — anytime, day or night.
Live chat is faster than any ticket — bottom-right of every page. 47-second median.
From payment to cPanel access — most orders activate in under two minutes, 24/7.
A snapshot of the metrics we watch across the entire fleet — updated every 30 seconds.
We publish every incident, every RCA and every second of downtime. Transparency isn't a marketing feature — it's how we sleep at night.
Named engineer on the other end · median 15 minutes.
Every priority level has a firm response and resolution target.
< 4h response · 24h resolve.
< 1h · 8h.
< 15m · 4h.
< 5m · 1h.
< 5m · CISO escalation.
Custom SLA + credits.