1. Introduction
This Acceptable Use Policy ("AUP") defines acceptable practices for using Ceohost Hosting services. By using our services, you agree to comply with this policy. Violation may result in suspension or termination of services without refund.
2. Prohibited Content and Activities
2.1 Illegal Content
The following content is strictly prohibited:
- Child sexual abuse material or any content sexualizing minors
- Pirated software, copyrighted material without authorization
- Content promoting illegal activities
- Counterfeit goods or services
- Materials violating export control laws
2.2 Malicious Activities
You may not use our services to:
- Distribute malware, viruses, or other malicious code
- Launch DDoS attacks or participate in botnets
- Perform network scanning, probing, or reconnaissance
- Send spam or unsolicited bulk email
- Phish for credentials or personal information
- Host command and control servers for malware
2.3 Abusive Behavior
Prohibited behaviors include:
- Harassment, threats, or intimidation of individuals
- Hate speech targeting protected groups
- Doxing (publishing private information without consent)
- Impersonating others or Ceohost staff
3. Resource Usage
3.1 Bandwidth and Storage
While we offer "unlimited" plans, reasonable usage applies. Prohibited uses include:
- Using hosting as a file backup service (not for website files)
- Hosting file sharing/download portals
- Streaming video/audio content without prior approval
- Maintaining inactive websites consuming excessive resources
3.2 CPU and Memory
We reserve the right to limit processes that:
- Consume more than 10% of server CPU for extended periods
- Use excessive memory affecting other users
- Run background daemons or cron jobs at inappropriate intervals
4. Email Usage
Email services must comply with:
- CAN-SPAM Act and applicable anti-spam laws
- Maximum of 200 emails per hour from shared hosting
- Authentication requirements (SPF, DKIM, DMARC for bulk sending)
- Opt-out mechanisms in all marketing emails
5. Security Requirements
You are responsible for:
- Keeping software (CMS, plugins, themes) updated
- Using strong, unique passwords
- Regularly scanning for malware
- Implementing security best practices for your applications
6. Reporting Violations
To report violations of this policy:
- Email: abuse@ceohost.in
- Include the offending URL and description of the violation
We investigate all reports promptly and take appropriate action.
7. Enforcement
Violations may result in:
- Warning: First minor offense; time to correct the issue
- Suspension: Account suspended until issue resolved
- Termination: Permanent account closure without refund
- Legal Action: For criminal activities or repeated violations
8. Changes to Policy
We may modify this AUP at any time. Continued use of services constitutes acceptance of changes.
9. Contact
Questions about this policy should be directed to:
Email: legal@ceohost.in
